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User Awareness and Satisfaction Survey

Voice of your Customers
International Government Agency


This was a re-commission project following the successful delivery of the 2012 survey. Voice of your Customers was commissioned to design an complete new survey and preserve trending questions. Our remit was also to manage the entire online questionnaire survey process and prepare comprehensive customer segmented data tables for an established consultant of this client. The survey design built on new capabilities, simplifying the interview and question sequence. Voice of your Customers reduced the survey length, improved efficiency, question flow and logic. The survey has now been fully established to serve future year survey fieldwork and collection of data for on going trend development and monitoring of products and services for professional seafaring mariners and recreational boating mariners to support business development and plans for new chart editions and updates.

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