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Website User Satisfaction Survey

Category: 
Voice of your Customers
Year: 
2012
Client: 
HEI University
Methodology: 
Online

Working with senior business stakeholders, I am currently developing a new website user satisfaction survey for my client in order to better understand visitor habits and information requests from their website. This survey is being designed to fulfill business objectives to directly support the re-development of the university website as a main point of contact for prospective students, but to also ensure the visitor feels a sense of inspiration to study and or recommend the university. The survey will also look at useability, relevance, ease of finding information, media consumption and other core profile information.



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