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Projects

Client: Audience Media Buying Agency
Year: 2014
Category: Voice of your Customers
Principal Methodology: Online

A Market Research Technology Provider commissioned Voice of Your Customers for the second successive year to undertake a repeat of the analysis and reporting of an annual global customer satisfaction survey working directly with the Managing Director. We were responsible for...

Client: International Government Agency
Year: 2014
Category: Voice of your Customers
Principal Methodology: Online

 

This was a re-commission project following the successful delivery of the 2012 survey. Voice of your Customers was commissioned to design an complete new survey and preserve trending questions. Our remit was also to manage the entire online questionnaire survey...

Client: Rutland Park Community Association
Year: 2013
Category: Voice of your Residents
Principal Methodology: Self-completion

Started a new project here in Calgary. I am undertaking the research to support the local community association where I live (Rutland Park, Lincoln Park and Currie Barracks) with community engagement for a citizen needs assessment and quality of neighbourhood living. The work will comprise of questionnaire design and development, working with local volunteers to undertake the fieldwork and...

Client: Audience Media Buying Agency
Year: 2013
Category: Voice of your Customers
Principal Methodology: Online

Voice of Your Customers was commissioned as a third party to provide marketing research analysis and reporting services working directly with the Managing Director of a research technology agency and their customer client, an audience media buying agency. We were involved in the questionnaire design and testing stage to ensure that the survey and question structures, sequence and logic met the...

Client: the National Pawn Brokers Assocation (NPA)
Year: 2013
Category: Voice of your Customers
Principal Methodology: Face-to-Face

 

Voice of your customers was commissioned by the National Pawnbrokers Association (UK) to undertake a series of face to face on street interviews across the UK to test awareness of products, services and perceptions and attitudes towards the client offering, and understand why they are currently non...

Client: UK Brand Consultancy and International B2C/B2B Client
Year: 2013
Category: Voice of your Customers
Principal Methodology: Online

Voice of Your Customers was commissioned to provide marketing research analysis and reporting services working directly with the senior business leaders and consultants of a Brand Consultancy Agency ultimately delivering for their International client. The research fieldwork was previously completed by PUBLICeye and Voice of Your...

Client: HEI University
Year: 2012
Category: Voice of your Students and Members
Principal Methodology: Online

I am leading the design and reporting of this prospective student research survey to inform and influence senior business stakeholders to better understand why prospective students apply to the university, and what were the key influncing factors that influenced their decision to accept their offer of study. Ths survey is designed to directly inform marketing activity to ensure future...

Client: HEI University
Year: 2012
Category: Voice of your Students and Members
Principal Methodology: Online

Working closely with Marketing Managers and Executives I am providing a comprehensive online feedback survey designed to understand the habits and behaviours of prospective students attending a series of events and open days. The surveys all align and monitor key performance indicator matrix questions, such as satisfaction drivers, net promoter score, expectations, and factors influencing...

Client: HEI University
Year: 2012
Category: Voice of your Customers
Principal Methodology: Online

Working with senior business stakeholders, I am currently developing a new website user satisfaction survey for my client in order to better understand visitor habits and information requests from their website. This survey is being designed to fulfill business objectives to directly support the re-development of the university website as a main point of contact for prospective students, but...

Client: International Government Agency
Year: 2012
Category: Voice of your Customers
Principal Methodology: Online

This is a new client, whereby I was working to fully redesign and manage the entire online questionnaire survey process and prepare comprehensive customer segmented data tables for an established consultant of this client. The previous survey design was over complicated, was over worked, and did not maximise the full benefits of online capability through routing and segmented question...

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