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Projects

Client: Professional Qualification Provider
Year: 2006
Category: Voice of your Students and Members
Principal Methodology: Online

I met with the internal Head of Learning and Professional Development to define and scope the business requirement to commission and design the first ever series of Student Surveys in the 125 year history of the organisation. Six Focus Groups were conducted across England to underpin and capture major issues affecting students studying for an Accountancy qualification. Related issues and...

Client: Local Authority
Year: 2006
Category: Voice of your Residents
Principal Methodology: Self-completion

'Every Child Matters', a national survey in partnership with the DfES was adopted by a South East district authority in support of the new Youth and Community Development Programme. I was commissioned to analyse and produce three written reports based on the findings from three sample groups surveyed; children (aged 5-11) and youth groups (aged 11-16) and (16+). The main...

Client: Local Authority
Year: 2005
Category: Voice of your Residents
Principal Methodology: Face-to-Face

Requiring a budget in-excess of £35,000 per annum, on-going commitment and support was granted by Councillors to commission annual Residents Household Survey from 1999 through to 2005, to enable a representative sample of residents to engage with their local authority, and to give their opinion and feedback on many issues affecting council business and the community. As a Corporate initiative...

Client: Local Authority
Year: 2005
Category: Voice of your Customers
Principal Methodology: Self-completion

A requirement of the Leisure Services Department Service Plan, the Museum and Art Gallery Visitor Survey had historically been running since 1994. As part of my remit, I had the responsibility to analyse and report on 10 years’ worth of visitor surveys, and liaise with the Museum Management staff, and Tourism Development Officers to initiate the immediate redesign of the survey following...

Client: Local
Year: 2005
Category: Voice of your Customers
Principal Methodology: Postal

As part of a Central Government initiative, I managed two surveys for a local authority to conduct Best Value 'Having Your Say' on Planning Services (BVPI 111), 2003, and this 2005 survey. Liaising with the Head of Planning Services, I maintained overall project management to design and target the survey to Planning Applicant Customers (B2B and B2C) of the Planning Department. Survey fieldwork...

Client: Local Authority
Year: 2005
Category: Voice of your Employees
Principal Methodology: Self-completion

I met with leading Strategy and Development Officers to scope the design for the first survey of its kind to evaluate and monitor staff travel habits and modes to and from work, along with travel required whilst on business. This 2005 survey was designed as a follow-on from the original survey designed and completed in 2003 to monitor and track changes of employees employed by a Kentish town...

Client: Local Authority
Year: 2005
Category: Voice of your Customers
Principal Methodology: Self-completion

In support of a Heritage Lottery Fund (HLF) grant bid, strategic visitor surveys with users and non-user groups was required to gauge opinion and feedback of purpose of visit, origin, likes and dislikes and barriers to non-usage. Meeting with the Strategy and Projects Officer, I scoped survey designs to meet the requirements as set by the HLF. This research was vital to support to joint...

Client: Local Authority
Year: 2004
Category: Voice of your Customers
Principal Methodology: Self-completion

Following the implementation of on-going Customer Surveys (Applicants), meetings were formed to expand the business research initiative to cover Planning Agent Customers, Business to Business (B2B). Meetings were held with the Senior Planning Officer to scope the research and establish a mechanism for feedback amongst Agents as part of an on-going commitment to monitor and evaluate business...

Client: Local Authority
Year: 2004
Category: Voice of your Customers
Principal Methodology: Postal

In response to national trends and campaigns for healthier eating and smoke free places, Environmental Health Officers of a South East district authority had a business development objective to ascertain the degree of support from businesses for introducing a Healthy Eating and Smoke Free workplace Awards scheme. In a Business to Business survey (B2B) 400 self-completion surveys were...

Client: Local Authority
Year: 2004
Category: Voice of your Residents
Principal Methodology: Postal

Following the introduction of new residents parking schemes across an urban town centre, the subsequent review was required 18 months post introduction. Meeting the Senior Traffic Engineer involved in the project, I managed the survey design process and conducted four local authority town centre Residents Parking Scheme Surveys. Each survey identified mixed views and opinions with regards to...

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