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Projects

Client: Local Authority Theatre
Year: 2004
Category: Voice of your Customers
Principal Methodology: Self-completion

Following the completion of a three year refurbishment programme, meetings were established with the theatre Marketing Manager and Business Development Manager to scope the first visitor/user satisfaction survey post refurbishment. Over 4,940 users were targeted via postal self-completion questionnaires with over 1,200 responses achieved. Satisfaction levels were extremely high at 95%,...

Client: Local Authority
Year: 2004
Category: Voice of your Residents
Principal Methodology: Focus-groups

The Finance Director of a district authority had a business requirement to undertake a series of consultations in relation to proposed council tax and budget setting, ahead of year end. The nature of this research was complex, with vast volumes of information for resident population to digest and understand. To address these issues, I recommended multi-mode methodologies were required to...

Client: Local Authority
Year: 2004
Category: Voice of your Employees
Principal Methodology: Self-completion

As part of the requirement of Investors in People (IIP) accreditation, Senior Personnel Management had a requirement to better understand the opinion and perceptions of staff within the workplace. A series of meetings were scheduled to formulate strategic personnel and policy framework areas to investigate and establish a benchmark of employee insight in order for on-going monitoring and...

Client: Local Authority
Year: 2004
Category: Voice of your Customers
Principal Methodology: Self-completion

Following the implementation of on-going Customer Surveys (Applicants), meetings were formed to expand the business research initiative to cover Planning Agent Customers, Business to Business (B2B). Meetings were held with the Senior Planning Officer to scope the research and establish a mechanism for feedback amongst Agents as part of an on-going commitment to monitor and evaluate business...

Client: Local Authority
Year: 2004
Category: Voice of your Customers
Principal Methodology: Postal

In response to national trends and campaigns for healthier eating and smoke free places, Environmental Health Officers of a South East district authority had a business development objective to ascertain the degree of support from businesses for introducing a Healthy Eating and Smoke Free workplace Awards scheme. In a Business to Business survey (B2B) 400 self-completion surveys were...

Client: Local Authority
Year: 2004
Category: Voice of your Residents
Principal Methodology: Postal

Following the introduction of new residents parking schemes across an urban town centre, the subsequent review was required 18 months post introduction. Meeting the Senior Traffic Engineer involved in the project, I managed the survey design process and conducted four local authority town centre Residents Parking Scheme Surveys. Each survey identified mixed views and opinions with regards to...

Client: Local Authority
Year: 2004
Category: Voice of your Residents
Principal Methodology: Self-completion

Following the installation of a new highways pollution monitoring station in a Kentish town, Senior Environmental Health Officers had a business requirement to engage and consult the immediate local resident population about traffic and pollution related issues in a designated affected AQMA area to measure the post impact of installations. The main objectives of this consultation were to...

Client: Local Authority
Year: 2003
Category: Voice of your Customers
Principal Methodology: Postal

In order to evaluate whether investment in the Short Breaks Guide marketing campaign was successful and by what degree, I met with the Senior Tourism and Marketing Officers to design and scope a research survey to gauge visitor feedback on the marketing effectiveness of the campaign, identify visitor profiles, distribution reach, recall, design and usability, for a South East England district...

Client: Local Authority
Year: 2003
Category: Voice of your Residents
Principal Methodology: Postal

As part of a Central Government initiative, I managed two surveys for a local authority to conduct Best Value 'Having Your Say' Survey on Council Tax and Benefits Services (BVPI 80). Meeting with the Head of Revenues, I designed the survey that had a requirement to be targeted to residents in receipt of Council Tax and Housing Benefits, conducted in bi-annual phases to monitor trends over time...

Client: Local Authority
Year: 2003
Category: Voice of your Residents
Principal Methodology: Postal

As part of a Central Government initiative, I managed two surveys for a local authority to conduct Best Value 'Having Your Say' Survey of Corporate Services, (BVPI 3, 4, 89, 90a, 90b, and 119). Covering relevant areas of service delivery; quality of life, waste and litter collection, household waste collection, recycling facilities, doorstep recycling collection, cultural and recreational...

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