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Projects

Client: Local Authority
Year: 2004
Category: Voice of your Residents
Principal Methodology: Self-completion

Following the installation of a new highways pollution monitoring station in a Kentish town, Senior Environmental Health Officers had a business requirement to engage and consult the immediate local resident population about traffic and pollution related issues in a designated affected AQMA area to measure the post impact of installations. The main objectives of this consultation were to...

Client: Local Authority
Year: 2004
Category: Voice of your Customers
Principal Methodology: Postal

Following a major outbreak of fly infestation in the South East, I met with Environmental Health Officers to scope the requirements for commissioning the first national survey to identify the impact of recorded (known) fly infestation cases amongst 285 district authorities across England. The exercise was seen as important business case to ascertain operational practices of other local...

Client: Local Authority
Year: 2004
Category: Voice of your Residents
Principal Methodology: Self-completion

I developed the use of Hierarchical Survey Design methodology as used by Census 2001 to design and undertake three distinctively different Parish Appraisals. Three surveys were designed to identify the views and opinions of residents living in South East England Rural Ward/Parish communities measuring quality of life, crime, environment, leisure etc. Each survey was designed to capture the...

Client: Local Authority
Year: 2004
Category: Voice of your Customers
Principal Methodology: Postal

In order to evaluate whether investment in the Garden Lovers Guide marketing campaign was successful and by what degree, I met with the Senior Marketing and Tourism Officers to design and scope a research survey that would establish important market profile information to support the development of a tourism strategy and future campaigns. Through postal self-completion questionnaires targeted...

Client: Local Authority Theatre
Year: 2004
Category: Voice of your Customers
Principal Methodology: Self-completion

Following the completion of a three year refurbishment programme, meetings were established with the theatre Marketing Manager and Business Development Manager to scope the first visitor/user satisfaction survey post refurbishment. Over 4,940 users were targeted via postal self-completion questionnaires with over 1,200 responses achieved. Satisfaction levels were extremely high at 95%,...

Client: Local Authority
Year: 2004
Category: Voice of your Residents
Principal Methodology: Focus-groups

The Finance Director of a district authority had a business requirement to undertake a series of consultations in relation to proposed council tax and budget setting, ahead of year end. The nature of this research was complex, with vast volumes of information for resident population to digest and understand. To address these issues, I recommended multi-mode methodologies were required to...

Client: Local Authority
Year: 2004
Category: Voice of your Employees
Principal Methodology: Self-completion

As part of the requirement of Investors in People (IIP) accreditation, Senior Personnel Management had a requirement to better understand the opinion and perceptions of staff within the workplace. A series of meetings were scheduled to formulate strategic personnel and policy framework areas to investigate and establish a benchmark of employee insight in order for on-going monitoring and...

Client: Local Authority
Year: 2003
Category: Voice of your Residents
Principal Methodology: Postal

As part of a Central Government initiative, I managed two surveys for a local authority to conduct Best Value 'Having Your Say' Survey of Corporate Services, (BVPI 3, 4, 89, 90a, 90b, and 119). Covering relevant areas of service delivery; quality of life, waste and litter collection, household waste collection, recycling facilities, doorstep recycling collection, cultural and recreational...

Client: Local Authority
Year: 2003
Category: Voice of your Customers
Principal Methodology: Postal

In order to evaluate whether investment in the Short Breaks Guide marketing campaign was successful and by what degree, I met with the Senior Tourism and Marketing Officers to design and scope a research survey to gauge visitor feedback on the marketing effectiveness of the campaign, identify visitor profiles, distribution reach, recall, design and usability, for a South East England district...

Client: Local Authority
Year: 2003
Category: Voice of your Residents
Principal Methodology: Postal

As part of a Central Government initiative, I managed two surveys for a local authority to conduct Best Value 'Having Your Say' Survey on Council Tax and Benefits Services (BVPI 80). Meeting with the Head of Revenues, I designed the survey that had a requirement to be targeted to residents in receipt of Council Tax and Housing Benefits, conducted in bi-annual phases to monitor trends over time...

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